Savant services
- SavantRouterLead routing and notificationsOperational
- SavantChecklistsTransaction checklistsOperational
- SavantFeedMLS listingsOperational
Last checked 1 min ago.
Last 90 days
no incidents 1 incident 2 or moreGreen means no incident was reported that day.
Platform services
- Opportunities
5 incidents - Social Media
4 incidents - Calendars
3 incidents - Contacts
3 incidents - Voice AI
3 incidents - Conversations
2 incidents - AI Services
1 incident - Client Portal
1 incident - Company
1 incident - Courses
1 incident - CRM Application
1 incident - Developer API
1 incident - Forms
1 incident - Funnels & Websites
1 incident - Marketplace
1 incident - Payments
1 incident - Phone System
1 incident - Snapshots
1 incident
Services with nothing reported in this window aren’t listed — a service missing here had no incident.
Recent incidents
Voice AI – Agents Unable to Answer Calls
Last update 4 days ago · Oct 16, 2026, 8:05 a.m.
Voice AI
The issue has been resolved, and Voice AI agents are now able to answer live calls as expected. The service has been restored to normal operation.
1 earlier update
- Oct 16, 2026, 4:45 a.m.We are investigating an issue affecting Voice AI agents, which are currently unable to answer live calls. The issue began around 8:45 AM UTC following a feature deployment. The initial investigation identified a missing import that disrupted the connection to a third-party provider. Our team is working on a fix. We will provide further updates as progress is made.
Usage-Based Products and Services Impacted
Last update 5 days ago · Oct 14, 2026, 1:10 p.m.
The issue has been fully resolved, and all affected services and functionalities, including AI Studio, Workflows and Automations, Generations Billing, WhatsApp, and Marketplace, are now operational and functioning as expected.
2 earlier updates
- Oct 14, 2026, 12:10 p.m.The issue has been largely resolved, with the following services and functionalities restored: AI Studio: Confirmed working as expected. Workflows and Automations: Restored and operational. Generations Billing: Billing for generations is working as expected. WhatsApp: Fully restored and operational. Marketplace: Recovery is still in progress, and the service remains unavailable. We are continuing to work on restoring the Marketplace service fully.
- Oct 14, 2026, 10:15 a.m.We are experiencing a platform-wide outage , this is impacting all usage-based products, including Wallet, Voice billing, Conversational AI, billing, domain purchases, AI Studio/AI Agents, and Workflow executions. Our team is working with to restore the affected data, and recovery is currently in progress. We will share further updates as more information becomes available.
Workflow Automation Delays
Last update 12 days ago · Oct 8, 2026, 5:45 a.m.
Calendars
The issue has been resolved. The team restored the processing of appointment-related events and validated that workflow triggers are firing as expected.
1 earlier update
- Oct 8, 2026, 5:01 a.m.We are currently investigating an issue affecting workflow triggers related to appointment creation and status changes. Our engineering team is actively working to restore normal processing and validate the fix. We will provide another update as soon as we have more information.
Custom Events Processing Delayed
Last update 12 days ago · Oct 8, 2026, 5:37 a.m.
CompanyConversations
Issue stands resolved now and all the services are working as expected.
1 earlier update
- Oct 8, 2026, 3:49 a.m.Impact on Contacts: From the Contacts side, we generate custom events for Contact Merge. We’re currently exploring how to recover the impacted data and safely retrigger these events from our end. On the consumption side, from contacts-update-events, we only consume appointment-related events (Created/Updated/Deleted) for CDP activity logs and ES indexing. Both flows are idempotent/safe and can handle these events being retriggered. Impact on SmartList: Since the Workflow and calendar appointment and attendee events were missed, this would return incorrect result for customers in the SmartList. Replay of these events would fix these as the workers are idempotent. There were other services impacted as well during the timelines mentioned above.
WhatsApp Coexistence echo message sync failing
Last update 12 days ago · Oct 7, 2026, 11:30 p.m.
Phone System
This issue is resolved now and services are working fine.
1 earlier update
- Oct 7, 2026, 9:00 a.m.We are investigating an issue affecting WhatsApp Coexistence where echo messages are failing to sync for some contacts without WhatsApp usernames. Our team is working to resolve the issue and will share updates as more information becomes available.
Opportunity Actions Issue
Last update 25 days ago · Sep 24, 2026, 10:30 a.m.
Opportunities
Opportunity actions have been restored, and the issue is now resolved. The fix has been deployed to production, and the affected functionality is working normally.
1 earlier update
- Sep 24, 2026, 9:30 a.m.We are currently investigating an issue affecting Opportunity-related actions. The Find, Create, and Update Opportunity actions are currently impacted. Our team is working on a fix, and we'll share another update as soon as we have more information.
Third-Party Threads Integration Issue Impacting Social Planner
Last update 27 days ago · Sep 23, 2026, 9:15 a.m.
Social Media
We're back! Thanks for bearing with us — the issue causing Third-Party Threads Integration Impacting Social Planner has now been resolved. Thanks again for your patience!
1 earlier update
- Sep 23, 2026, 5:30 a.m.We are currently experiencing an issue with our third-party Threads integration, impacting Threads-related functionality in Social Planner and other areas across the product.
Utm parameters for hidden fields are not populating
Last update 28 days ago · Sep 21, 2026, 7:55 p.m.
Forms
We're back! Thanks for bearing with us — the issue causing UTM parameters for hidden fields not to populate on the Contact Record has now been resolved. Thanks again for your patience!
1 earlier update
- Sep 21, 2026, 11:48 a.m.Team is currently look into it
S2S Model - Gemini-3.1-flash-live-preview is facing Service Disruption – Investigating with Google
Last update 38 days ago · Sep 11, 2026, 12:30 p.m.
Voice AI
One of our s2s model - Gemini-3.1-flash-live-preview is facing some downtime we're investigating it to restore the service with google.
Delay in the Contacts Sync
Last update 39 days ago · Sep 10, 2026, 10:00 a.m.
Contacts
The issue affecting data synchronization across Contacts and Smartlists has been resolved. Our team identified the root cause and restored normal synchronization. All delayed updates have been processed, and no data was lost during the incident.
1 earlier update
- Sep 10, 2026, 8:00 a.m.We are running down issues in data sync across contacts and smartlists. Our team is actively working to identify the root cause and restore normal synchronization as quickly as possible. We will provide another update as soon as more information is available.
Appointment Data Visibility
Last update 48 days ago · Sep 2, 2026, 7:30 a.m.
Calendars
The issue has been resolved, and affected services are now operating normally. Team has implemented a fix and verified that service has been restored. We will continue to monitor the system to ensure ongoing stability.
1 earlier update
- Sep 2, 2026, 3:00 a.m.We identified an issue that affected appointment data visibility across certain views and reports between 12:30 PM and 2:30 PM IST. The issue has been resolved, and we are actively backfilling the affected data. We'll continue to provide updates as progress continues.
Investigating Application Asset Loading Issues
Last update 48 days ago · Sep 2, 2026, 4:10 a.m.
Client Portal
The issue has been resolved by updating the production configuration to restore the expected application behavior. The change has been verified, and the application is now functioning normally.
1 earlier update
- Aug 30, 2026, 11:12 p.m.We are currently investigating an issue affecting application asset loading in production. Our team is actively assessing the scope of impact and reviewing the production configuration. We will provide another update as soon as more information is available.
Some customers unable to load data
Last update 48 days ago · Sep 1, 2026, 3:19 p.m.
ContactsConversationsOpportunities
The issue has been resolved.
1 earlier update
- Aug 25, 2026, 8:40 a.m.An incident was reported and has since been updated. Contact us for detail.
Slowness in the calendar, opportunities, contacts.
Last update 48 days ago · Sep 1, 2026, 1:55 p.m.
ContactsCalendarsOpportunities
The issue affecting Opportunities, Contacts, Calendar, and Conversations has been resolved. All affected modules are now functioning normally. We have confirmed that the system is operating as expected and will continue to monitor for any further issues.
2 earlier updates
- Sep 1, 2026, 1:40 p.m.Contacts and Opportunities are now working as expected. We are continuing to monitor the system. We’ll provide another update as soon as we have further information.
- Sep 1, 2026, 12:35 p.m.We’re investigating an issue affecting calendar, opportunities, contacts and several related features. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as soon as we have more information.
WhatsApp AI Template Generator Temporarily Unavailable
Last update 50 days ago · Aug 31, 2026, 9:05 a.m.
AI Services
The issue has been resolved. We have validated the fix, and it has been successfully rolled out, the Generate with AI feature will work as expected.We will continue to monitor the service to ensure ongoing stability.
1 earlier update
- Aug 25, 2026, 2:30 p.m.The WhatsApp AI Template Generator is currently unavailable while we complete required maintenance related to updates to the underlying AI infrastructure. Our team has identified the issue and prepared a fix. We are currently completing quality assurance testing before deploying the update. We appreciate your patience and will provide an update once the feature has been fully restored.
